About EcoPool Bali
Bali's Trusted Pool Service Experts Since 2010
Bali's Trusted Pool Service Experts Since 2010
Fifteen years of excellence in pool maintenance, cleaning, repair, and installation across Bali
EcoPool Bali was founded in 2010 by a passionate group of local Balinese pool technicians and expatriate engineering professionals who recognized a critical gap in Bali's rapidly growing hospitality and residential property markets. At that time, the island was experiencing unprecedented development with luxury villas, boutique resorts, and upscale residences sprouting across regions from Seminyak to Ubud. However, quality pool service in Bali remained inconsistent, with most property owners struggling to find reliable, knowledgeable professionals who understood both modern pool technology and the unique challenges of Bali's tropical environment.
Our co-founders, I Made Sudana and Australian engineer David Mitchell, first met while working on a large resort development in Sanur. I Made brought decades of experience in Bali's construction industry and intimate knowledge of local water conditions, while David contributed expertise in advanced pool systems and water treatment technology. Together, they identified an opportunity to create a pool service company that would combine traditional Balinese work ethic and customer service with cutting-edge pool maintenance techniques and eco-friendly practices.
Starting with just two technicians and a single service vehicle, EcoPool Bali began operations serving a handful of villas in the Ubud area. Our early clients were primarily villa owners who had experienced frustration with unreliable pool maintenance services, green algae-filled pools despite regular cleaning, and equipment failures due to improper maintenance. Word of our thorough, professional approach to pool service Bali spread quickly through the tight-knit expatriate and hospitality communities.
By 2012, demand for our pool maintenance Bali services had grown so substantially that we expanded our team to eight technicians and added two additional service vehicles. We also established our first dedicated office and parts warehouse in Gianyar, strategically located to serve both the Ubud highlands and coastal areas efficiently. This expansion allowed us to offer faster response times for pool repair Bali emergencies and maintain a comprehensive inventory of replacement parts for all major pool equipment brands.
The period from 2013 to 2015 marked significant growth as we branched into swimming pool installation Bali services. Recognizing that many of the pools we serviced had been poorly designed or constructed without consideration for Bali's tropical climate, we decided to offer complete pool design and installation services. Our first major installation project was a stunning 20-meter infinity pool at a cliff-side villa in Pecatu, which won recognition from local architectural publications and established our reputation for quality pool construction.
By 2016, EcoPool Bali had grown to become one of the island's largest pool service providers, maintaining over 200 residential and commercial pools across Bali. We expanded our service areas to include all major regions of Bali including Canggu, Seminyak, Sanur, Nusa Dua, Jimbaran, and Tabanan. Our team had grown to 25 professionals including certified pool technicians, engineers, installation specialists, and customer service staff.
In 2017, we made the strategic decision to fully embrace eco-friendly pool service practices, becoming one of the first pool maintenance companies in Indonesia to prioritize environmental sustainability. This shift wasn't just about marketing; it reflected a genuine commitment to protecting Bali's precious environment. We partnered with international eco-pool technology companies to introduce saltwater pool conversions, mineral pool systems, and energy-efficient variable-speed pumps to the Bali market.
Our environmental initiatives expanded to include exclusive use of biodegradable cleaning products, implementation of water conservation techniques that reduced pool water waste by up to 40%, installation of LED pool lighting systems, promotion of solar pool heating, and development of chemical management protocols that minimized environmental impact while maintaining superior water quality. These innovations resonated strongly with environmentally conscious villa owners and resort managers, further solidifying our position as leaders in pool service Bali.
Throughout our journey, EcoPool Bali has achieved numerous milestones that we're immensely proud of. In 2018, we received the Bali Hospitality Excellence Award for Outstanding Pool Service Provider, recognizing our contribution to the island's tourism industry. We've completed over 150 swimming pool installation projects, including some of Bali's most photographed and admired pools. Our portfolio includes installations for award-winning resorts, celebrity-owned villas, and exclusive private estates.
In 2019, we established a comprehensive training program for pool technicians, becoming the first pool service company in Bali to offer certified training in cooperation with international pool associations. This program not only elevated our team's expertise but also contributed to raising professional standards across Bali's pool service industry. We've trained over 50 technicians, many of whom have gone on to establish their own businesses or work for major resort properties.
The COVID-19 pandemic of 2020-2021 presented unprecedented challenges as Bali's tourism industry ground to a halt. However, our diverse client base including residential properties and our reputation for reliability helped us weather the storm. We actually grew during this period as homeowners, spending more time at their properties, invested in pool upgrades and prioritized regular pool maintenance Bali services to create private resort experiences at home.
Today, EcoPool Bali stands as Bali's premier pool service provider with a team of 35+ experienced professionals serving over 500 clients across the island. We handle everything from routine weekly pool maintenance for small residential pools to complete pool management for large resort properties with multiple pools. Our services encompass comprehensive pool maintenance Bali programs, professional pool cleaning services, expert pool repair for all equipment and structural issues, custom swimming pool installation from design to completion, pool renovation and upgrading, saltwater and mineral pool conversions, and energy-efficiency improvements.
We've invested significantly in technology, utilizing digital service management systems that provide clients with detailed service reports, water chemistry tracking, equipment maintenance histories, and automated scheduling. Our fleet of fully-equipped service vehicles ensures we can respond to pool repair Bali emergencies anywhere on the island within 2-4 hours. Our parts warehouse stocks thousands of components, enabling same-day repairs in most situations.
What sets EcoPool Bali apart isn't just our technical expertise or comprehensive services; it's our unwavering commitment to customer satisfaction and environmental responsibility. Every member of our team undergoes rigorous training and certification. We maintain strict quality control standards with regular supervisor inspections and client feedback systems. Our transparent pricing model ensures clients know exactly what they're paying for, with no hidden fees or unnecessary upsells.
We're proud to have built lasting relationships with our clients, many of whom have been with us since our early days. These relationships are built on trust, reliability, and consistent delivery of exceptional pool service in Bali. Whether maintaining a small villa pool or installing a complex resort pool system, we bring the same dedication to excellence and attention to detail that has defined EcoPool Bali since 2010.
Looking forward, we remain committed to innovation, sustainability, and maintaining our position as Bali's most trusted pool service provider. We're continuously exploring new eco-friendly technologies, expanding our service capabilities, and training the next generation of pool professionals. Our goal is simple: to ensure that every pool we touch becomes a source of joy, relaxation, and pride for its owners while minimizing environmental impact and maximizing longevity.
Expert pool professionals dedicated to delivering exceptional pool service in Bali
With over 15 years specializing in pool repair Bali and pool maintenance, I Made is our most experienced technician. He's an expert in troubleshooting complex pool equipment issues and has personally trained more than 30 technicians. Made's deep understanding of Bali's unique water conditions and his problem-solving abilities make him invaluable for challenging pool repair situations. He holds certifications from the Association of Pool & Spa Professionals (APSP) and specializes in saltwater pool systems.
Ketut leads our swimming pool installation Bali division with 12 years of construction and pool building experience. He's overseen the successful completion of over 80 pool installations including some of Bali's most impressive infinity pools and custom designs. His expertise in structural engineering, hydraulics, and Balinese architectural integration ensures every pool we build is both beautiful and built to last. Ketut works closely with clients from initial design concepts through final water testing.
Sarah brings scientific rigor to our pool service Bali operations. With a degree in Chemistry from Gadjah Mada University and 8 years focused on pool water chemistry, she's responsible for developing our water treatment protocols and training technicians in proper chemical management. Sarah's expertise ensures every pool we maintain achieves perfect water balance while minimizing chemical usage. She's pioneered our eco-friendly pool maintenance Bali approaches and regularly consults with international pool chemical manufacturers.
Wayan is our go-to expert for pool equipment repair and upgrades. With 10 years of electrical and mechanical engineering experience, he can diagnose and repair any pool equipment from pumps and filters to automated systems and heaters. Wayan maintains our extensive parts inventory and has established relationships with all major equipment manufacturers. His efficiency in pool repair Bali emergency situations has saved countless clients from extended pool downtime. He's certified to work with all major pool equipment brands including Pentair, Hayward, and Zodiac.
Ayu ensures every client interaction with EcoPool Bali exceeds expectations. With 7 years in hospitality and customer service, she manages our client communications, schedules maintenance visits, coordinates emergency pool repair responses, and handles all customer inquiries. Fluent in English, Indonesian, and Japanese, Ayu bridges cultural and language gaps to ensure clear communication. She's implemented our digital service reporting system and client feedback programs that have significantly enhanced our pool service Bali customer experience.
Ngurah drives our environmental initiatives and introduces cutting-edge eco-friendly pool technologies to Bali. With background in environmental engineering and 9 years in sustainable technologies, he evaluates and implements green pool solutions including solar heating systems, energy-efficient pumps, natural pool filtration, and water conservation systems. Ngurah consults with clients seeking to minimize their pool's environmental footprint and regularly speaks at industry conferences about sustainable pool service practices. He's instrumental in making EcoPool Bali a leader in eco-friendly pool maintenance.
The principles that guide our pool service in Bali
We strive for perfection in every aspect of our pool service Bali operations. From the smallest pool cleaning task to complex pool installation projects, we maintain the highest professional standards. Our commitment to excellence means continuous training, investment in the best equipment, and never compromising on quality.
Honesty and transparency define our relationships with clients. We provide accurate diagnoses, fair pricing, and realistic timelines. If a simple adjustment will solve a problem, we won't recommend an expensive pool repair. Our reputation is built on trust earned through consistently doing what's right for our clients.
Protecting Bali's beautiful environment is not optional; it's essential. Our eco-friendly pool maintenance Bali practices minimize chemical usage, reduce water waste, and prioritize sustainable technologies. We believe exceptional pool care and environmental stewardship can and must coexist.
Your satisfaction drives everything we do. We listen to your needs, respond promptly to concerns, and go above and beyond to exceed expectations. Whether you need routine pool maintenance or emergency pool repair in Bali, you can count on professional, courteous service delivered with genuine care.
The pool service industry evolves constantly with new technologies, techniques, and products. We stay at the forefront by continuously learning, experimenting with new approaches, and adopting innovations that benefit our clients. Our investment in technology and training ensures you receive the most advanced pool service Bali has to offer.
We're proud to be part of Bali's community. We employ local talent, support Balinese businesses, and contribute to environmental conservation efforts. Our success is intertwined with Bali's wellbeing, and we take our responsibility to this beautiful island seriously.
EcoPool Bali distinguishes itself through our comprehensive approach combining local expertise with international best practices. Our team includes both Balinese technicians who understand local conditions intimately and internationally-trained specialists who bring advanced technical knowledge. We're the only pool service Bali provider with certified water chemistry specialists on staff and the first to prioritize eco-friendly practices. Our 15-year track record, extensive training programs, transparent pricing, and commitment to customer education set us apart.
Quality control is embedded in our operations at every level. All technicians undergo extensive training and certification before servicing pools independently. Supervisors conduct random quality checks on pool maintenance visits. We use detailed digital checklists to ensure consistency across all pool service in Bali jobs. Client feedback is actively solicited and reviewed weekly. Water chemistry results are tracked over time to identify trends and optimize treatments. For pool installation and major pool repair Bali projects, multiple inspections occur at each phase.
Yes, all our pool technicians hold certifications from recognized industry organizations. Many of our team members are certified by the Association of Pool & Spa Professionals (APSP), with specialized certifications in areas like pool water chemistry, equipment repair, and pool construction. We've also developed our own comprehensive training program that all technicians must complete. Ongoing education is mandatory with regular training sessions on new technologies, safety procedures, and advanced pool maintenance Bali techniques.
Customer service excellence is central to our identity. Every client is assigned a dedicated account manager who knows their pool's history and specific needs. We provide detailed service reports after each visit including water test results, work performed, and recommendations. Our customer service team responds to inquiries within 2 hours during business hours. We offer 24/7 emergency pool repair Bali support. Client feedback is actively solicited and drives continuous improvement. We believe in educating clients about their pools rather than creating dependency, empowering informed decision-making.
Environmental sustainability isn't just a marketing message for us; it's a core operational principle. We exclusively use biodegradable cleaning products and eco-friendly pool chemicals. Our water conservation techniques reduce waste by 30-40% compared to traditional methods. We recommend and install energy-efficient variable-speed pumps that can reduce electricity consumption by up to 70%. LED pool lighting, solar heating options, and saltwater systems are standard recommendations. We properly dispose of all chemicals and waste. Our pool service Bali operations prioritize minimal environmental impact while maintaining superior results.
We provide comprehensive pool service across all of Bali. Our primary service areas include Seminyak, Canggu, Ubud, Sanur, Nusa Dua, Jimbaran, Kuta, Denpasar, Tabanan, and Gianyar. We also service more remote areas including Candidasa, Amed, Lovina, and the Bukit Peninsula. Our strategically located teams and vehicles ensure we can reach most locations within 30-60 minutes for scheduled pool maintenance Bali services and 2-4 hours for emergency pool repair responses.
Absolutely. While we proudly serve residential villa owners, we also maintain pools for numerous commercial properties including boutique resorts, hotels, apartment complexes, sports clubs, and community pools. We currently service over 50 commercial properties across Bali. For commercial clients, we offer customized pool maintenance Bali programs with flexible scheduling, comprehensive water quality management, priority emergency pool repair service, detailed reporting for property management, and competitive commercial rates. Our experience in hospitality pool service ensures we understand the critical importance of pool availability and water quality.
We're always interested in meeting talented pool professionals who share our commitment to excellence and environmental responsibility. We offer competitive compensation, comprehensive training, opportunities for advancement, and a positive work environment. If you have experience in pool maintenance, pool repair, pool construction, or related fields and want to join Bali's leading pool service company, please contact us at careers@ecopoolbali.com with your resume and experience details. We also offer apprenticeship programs for those new to the pool service industry who are eager to learn.
We stand behind our work with comprehensive warranties. Pool repair Bali services include a 90-day warranty on labor and parts (manufacturer warranties apply to equipment). Swimming pool installation Bali projects include a 2-year structural warranty and 1-year warranty on equipment and finishes. If any issue arises from our work during the warranty period, we'll correct it at no charge. Regular pool maintenance Bali clients receive priority service and extended warranties on any repairs performed. Our warranty terms are clearly explained before any work begins.
The COVID-19 pandemic was challenging for Bali's tourism-dependent economy, but EcoPool Bali adapted and continued serving our clients safely. We implemented strict health protocols including mandatory masks, sanitization procedures, contactless service delivery, and temperature checks. Our diverse client base including residential properties helped maintain operations. Interestingly, we experienced growth during the pandemic as homeowners invested in pool upgrades and prioritized pool maintenance with more time spent at home. We supported our team throughout, maintaining full employment and ensuring their safety. The pandemic reinforced the importance of our strong client relationships and operational resilience.
Join over 500 satisfied clients who trust us for their pool service in Bali